Method of Payment

At The Tunjung Boutique Resort in Canggu, Bali, we aim to make your booking process as smooth and transparent as your stay is comfortable. This page outlines the accepted methods of payment and our refund policy, ensuring you know exactly how transactions are handled, whether you book directly with us or through a trusted third-party partner.

1. Cash Payment

Guests who prefer to pay in cash are welcome to do so upon arrival or during their stay. However, in compliance with the laws of the Republic of Indonesia and the regulations of Bank Indonesia, cash payments can only be accepted in Indonesian Rupiah (IDR).

Foreign currencies such as US Dollars, Euros, or Australian Dollars are not accepted under any circumstances. Guests traveling from abroad are strongly advised to exchange their money in advance at a local bank or an authorized money changer before making cash payments at the resort.

Please note that the exchange rates applied outside the resort may vary depending on the financial institution or money changer you choose. We recommend using only trusted, licensed providers to ensure fair exchange rates and to avoid counterfeit risks.

2. Credit and Debit Card Payments

We accept most major credit and debit cards, including Visa, MasterCard, and JCB. All transactions are processed in Indonesian Rupiah (IDR) and are subject to the prevailing exchange rate at the time of payment.

International guests should be aware that their issuing bank may apply additional fees for foreign transactions. These fees are outside the control of The Tunjung Boutique Resort and are the responsibility of the guest.

To protect your financial data, all card transactions are processed through secure channels that comply with PCI DSS (Payment Card Industry Data Security Standard).

3. Bank Transfer

Guests may also choose to complete payments via bank transfer to the resort’s designated account. This method is especially convenient for domestic guests or companies making group bookings.

Please ensure that:

    • All bank fees and transfer charges are covered by the sender.
    • The payment is made in Indonesian Rupiah (IDR).
    • A copy of the payment slip is sent to our reservation team for verification.

Your booking will only be confirmed once the payment is successfully received in our account. If the transfer takes longer than expected due to interbank processes, kindly allow for additional time and communicate with our team for status updates.

4. Online Payment via DOKU Payment Gateway

To provide an easier, safer, and faster option for our guests, The Tunjung Boutique Resort has partnered with DOKU Payment Gateway, one of Indonesia’s most trusted online payment platforms.

Through DOKU, guests can choose from multiple payment methods, including:

    • Credit and Debit Cards (Visa, MasterCard, JCB, and other supported networks)
    • Virtual Accounts from leading Indonesian banks
    • E-Wallets such as OVO, Dana, ShopeePay, and others
    • Convenience Store Payments at participating outlets

All payments made via DOKU are processed securely with encryption and fraud prevention measures. Once your transaction is completed, you will receive an instant confirmation via email, ensuring that your booking is secured without delay.

Please note:

  • Any transaction fees charged by DOKU or your financial institution are the responsibility of the guest.
  • In the event of a refund request, payments made via DOKU will be processed back through the same channel, subject to the Refund Policy

Important Notes & Guest Responsibility

  • Guests are responsible for ensuring the accuracy of the payment details provided at the time of booking.
  • All payments must be completed within the deadline specified in the booking confirmation.
  • Failure to do so may result in automatic cancellation of the reservation. Transaction fees, bank charges, or currency conversion fees applied by your provider are not the responsibility of The Tunjung Boutique Resort.
  • By confirming a booking, guests acknowledge and agree to comply with the payment and refund policies outlined on this page.
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