At The Tunjung Boutique Resort, your satisfaction is our top priority. Our customer care team ensures you have a stress-free and enjoyable stay. Whether you need help with a booking, have special requests, or need assistance during your stay, we’re here to help.
Frequently Asked Questions (FAQs)
General Booking Questions
How do I book a stay at The Tunjung Boutique Resort?
For the best rates, book directly through our website. Alternatively, call or email us for assistance with your booking.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. If you prefer, you can also pay via bank transfer.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking by contacting our customer care team or managing it through our website. Please check the cancellation terms of your booking.
Is there a deposit required when booking?
A deposit may be required depending on your booking type. The specific deposit requirements are in your booking confirmation email.
Do you offer any special discounts or promotions?
Yes, we frequently offer promotions. Check our website for seasonal discounts and exclusive offers.
Accommodation and Amenities
What amenities are included in the rooms?
All rooms have air conditioning, Wi-Fi, flat-screen TVs, minibars, and safety boxes. Guests can also access our swimming pool, shared kitchen, and front desk services.
Is breakfast included in my stay?
We offer two options for our guests. For daily room rates, breakfast is included, allowing you to enjoy a range of breakfast options at our restaurant, Puri Boga. We also provide breakfast boxes for early surf sessions. For long-term stays, breakfast is not included, but guests are welcome to dine at Puri Boga Restaurant or prepare their own meals using our shared kitchen facilities.
Is there Wi-Fi available at the resort?
Yes, we provide free high-speed Wi-Fi throughout the resort, including guest rooms and public areas.
Are there any parking facilities?
Yes, we offer free on-site parking for all our guests.
Special Requests and Services
Can I arrange airport transfers?
Yes, we offer airport transfer services at an additional cost. Please contact us at least 24 hours before arrival to arrange a transfer.
Do you offer scooter or bike rentals?
Yes, we provide scooter rentals, perfect for exploring Canggu and nearby areas. Contact our front desk for more information.
Can I book a surf lesson at the resort?
Yes, we can help arrange surf tours or lessons with experienced local instructors. This is ideal for guests looking to enjoy Bali’s famous surf spots.
Do you accommodate special dietary requests?
Yes, our restaurant staff is happy to accommodate vegetarian, vegan, or other dietary needs. Please let us know in advance to prepare accordingly.
Is early check-in or late check-out available?
Early check-in and late check-out are subject to availability. Please contact our front desk to make arrangements.
Resort Policies
What is your check-in and check-out time?
Check-in starts at 2:00 PM, and check-out is at 12:00 PM. Please let us know if you require a different schedule.
What is your cancellation policy?
Our cancellation policy depends on the booking type. Some bookings are non-refundable, while others allow for free cancellation up to a certain date. Please refer to your booking details for specific terms.
Is smoking allowed at the resort?
Smoking is allowed in designated areas only. Smoking inside guest rooms is strictly prohibited to ensure the comfort of all guests.
Are pets allowed at the resort?
Unfortunately, pets are not allowed at The Tunjung Boutique Resort.
Support for Your Stay
Our team is here to ensure that your experience at The Tunjung Boutique Resort is seamless and enjoyable. Furthermore, if you have any issues during your stay, please don’t hesitate to reach out.
How can I reach the front desk for help?
Our front desk is open from 9 a.m. to 11 p.m. For any inquiries, you can call the front desk directly from your room phone or visit us in person.
Who do I contact if there’s an issue with my room?
If you encounter any issues with your room, such as maintenance or housekeeping needs, please contact our front desk. We’ll handle your request immediately.
Can I get local recommendations for sightseeing and activities?
Our team is happy to provide you with local recommendations, including tours, sightseeing, restaurants, and nearby surf spots.
Get In Touch
Firstly, if you have any further questions or need assistance, please contact our customer care team. Additionally, you can reach us by email, phone, or through the contact form on our website. Furthermore, we are here to help you with any inquiries, requests, or concerns to ensure your stay is memorable.